A scenario-based demo script that reveals workflow, service ownership, and implementation reality.
Use the same script for every finalist
Provide a short company profile and ask each team to show, not tell, how they would handle the same situations. Score the workflow and the handoffs immediately after each session.
The five scenarios
Choose examples that combine system work and human judgment.
- A new hire starts in a state you have never operated in
- An employee reports a payroll error on Friday afternoon
- A manager needs help documenting repeated performance issues
- An employee requests a complex leave
- You need complete employee and payroll data during offboarding
Watch the seams
Note every transition between software, service teams, your broker, and your own staff. Those seams are where response time, accountability, and employee experience usually break down.